When placing your order with CASH ON DELIVERY service, keep the following in mind:

1. Enter the address where you want us to deliver your order (tower, neighborhood, apartment, house and reference).
2. Choose the “payment on delivery” option as a means of payment.
3. Remember that the value of the cash on delivery service has an additional value of +$25,000 ( this value is different from the shipping value )
4. Verify that the address you entered is within the coverage of this service ( townships and special destinations do not include counter-delivery coverage EJ: San Andrés Islands ).

NOTE: If we do not have coverage for the destination address, a message will appear informing you of the following: “This product cannot be delivered to this address .”

4. The maximum amount allowed for the CASH ON DELIVERY service of your order is $750,000 COP (Colombian pesos).
5. We will make a maximum of 3 attempts to deliver your order within 2 weeks following confirmation of dispatch. If after these attempts, the garment is not delivered and payment is not received, we will return the product to our distribution center for which you must place the order again. (In this situation, a new purchase through CONTRA DELIVERY service is impossible, since the system disables this option for your purchase profile. You can only purchase through regular means)

Please note the following:

• If you do not have the money at the time of delivery of the order and 2 weeks have already passed since the confirmation of the shipment, we will return the product to our distribution center for which you must place the order again. Please note that a new order is subject to inventory availability at the time of your purchase.

• Due to carrier policies, it is not possible to open the package before being canceled since the units come sealed, therefore it would be a violation of the package if it is returned and opened.

• In the event that the client requests to claim the garment at a Coordinator headquarters, they will have 3 business days to claim it, counting from the time the garment is available at the headquarters. After 5 days, we will return the product to our distribution center for which you must place the order again. Please note that a new order is subject to inventory availability at the time of your purchase.

• Track your shipment by entering the tracking number at http://www.envia.com .
• In the email we send you confirming your order, we will inform you of the tracking number with which the product will be delivered so that you can confirm it at the time of payment, to the transport company.
• .

6. If you must make a change to the delivery address of your product, please contact the customer service line, where we will review whether it is possible to proceed with the address change.
7. In the event that any of the products are out of stock (due to the high demand of consumers purchasing online at the same time), we will notify you within 5 business days from when the order is placed, in order to update your buys.

When paying for your order on delivery, keep in mind:

1. For all cities in the country with payment on delivery service coverage, the channels enabled for payment are the following: (i) payment in cash (Colombian pesos) for the exact value, (ii) payment by dataphone, which The carrier will present you at the time of receiving the package. NOTE: If you wish to make payment via dataphone, you must have a smart device with internet access.
2. We will only deliver the order to a person of legal age, who will make the payment and fill out the guide with their name, ID number and contact telephone number.
3. If you pay in cash, keep in mind to have the exact value of your purchase, since the carrier does not guarantee availability for exchange. If you do not have the exact cash, remember that you can use the dataphone as a means of payment.

When receiving your order, keep in mind:

1. Sign the delivery with your own pen as a health recommendation.
2. Wear a mask when receiving your product.
3. In the event that there is any change in the delivery (adulteration of the bag, no security seal, etc.), do not receive the package and report the change to the Customer Service line so that we can manage your case.
4. We hope you enjoy your purchase, so we invite you to review your order and, in case of any news or questions (change or warranty), contact our customer service channels (customer service link). The transport company that delivers your order is not authorized to manage returns or exchanges.

IMPORTANT:

- Keep in mind that you must make payment for your order before receiving it. If you have any news with your order, you must make the claim through our customer service channels.

- Under no circumstances are physical stores or the transportation company that delivers the product authorized to return money to consumers.